C.A. No. 004925 / 2011
M/S INTERGLOBE AVIATION LTD. vs N.SATCHIDANAND
Status
DISPOSED
Order Date
04-07-2011
Filed On
30-03-2010 04:20 PM
AI Summary
A low-cost carrier's contractual obligation to provide minimal "no-frills" service does not absolve it of the duty to ensure reasonable passenger comfort during extraordinary delays caused by circumstances beyond its control, and failure to do so may constitute deficiency in service.